Marketing glossary

The most important terms in omnichannel marketing

DAM, MAM, PIM, W2P. What was that again? You will find clear explanations for the most important technical terms from omnichannel marketing in our glossary. And if you can’t find a term, please feel free to contact us at any time.

A     B     C     D     E     F     G     H     I      K     L     M      N      O     P     R     S     T      U      V      W     X 

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Advertorial
An advertorial is an advertisement in the form of an editorial article. In contrast to an editorial article, it is subject to a charge and should be identified as such. The advertiser provides the content of the article.  

Affiliate
Affiliates Partners who advertise the products or services of other companies on their websites. If the sale is successful, the affiliates receive a commission from the company in question.

AI (Artificial Intelligence)
AI (or A.I.) is the abbreviation for artificial intelligence. It simulates human intelligence with machines and computer systems. Applications should be able to solve tasks through automation and machine learning in the same way they are solved by humans or human intelligence.

Algorithm
A unique specification of how to solve a particular problem.

Analytics
Analytics are analyses. With the help of analyses, new insights are to be gained. This can be retrospective, in order to work out facts, or it can be future-oriented, in order to make predictions with the help of AI. A basic distinction is made between data analytics and business analytics. Although both are concerned with the refinement and evaluation of data, business analytics deals exclusively with the use of company data. Data analytics, on the other hand, is not limited to business applications and is used in various areas (for example, science). The methods of analysis can be divided into four categories: Descriptive, Diagnostic, Predictive and Prescriptive Analytics.

Angular
Angular is one of the most popular and frequently used JavaScript frameworks. It is open source, licensed under the MIT license and actively supported by Google. The code base has been completely rewritten and is now based on the TypeScript language. The focus of the project has expanded from the development of a framework to the development of a whole platform for web applications.

Apps
App is the abbreviation for application. This is an application software for mobile devices or mobile operating systems.

Asset
See also Media Asset.

Attributes
Attributes or product attributes are characteristics that distinguish a product and differentiate it from other products. Typical product attributes are the name, product ID, size, color or weight of a product. In the case of services, for example, the duration offered.

Augmented Reality (AR)
Augmented Reality (AR) is a concept to extend the real world with virtual aspects by means of technical devices. The virtual aspects can be texts, graphics, pictures or videos.

Auto Tagging
Auto-tagging refers to the automated marking of digital content with keywords (labels or tags). See also tagging.

Avatar
An avatar is a fictitious photo or artificial figure of a real person that is used in virtual environments (Internet forums, social media, computer games, apps, etc.) as a proxy for the Internet user..

-B-

Back-End
The software background is referred to as the back-end. In contrast to the front-end, application data is processed and saved here.

BI
BI stands for business intelligence. This is a technology-driven process used to analyse data. The resulting information can help users make informed business decisions.

BIM
BIM is an abbreviation for Building Information Modeling. It refers to a method for digitally representing buildings. The digital representation covers the entire life cycle of a building model including all relevant information (physical and functional characteristics). The aim of BIM is to bring together all project participants centrally in order to make construction projects such as buildings, bridges or tunnels more efficient, economical and sustainable through integral planning processes. Since data in BIM software is continuously built up throughout the entire planning process, compatibility with other systems, such as PIM systems for product data, must not be disregarded in order to enable efficient joint implementation.

Big Data
Big Data, also known as “mass data” in German-speaking countries, refers to large, unstructured data that consumers and companies generate on a daily basis via systems, mobile devices and electronic sensors. Since the volume of data is too large and complex to be processed manually, the data is stored, managed and analyzed using suitable software solutions.

Blacklist
A blacklist, also called blacklist or negative list, is the opposite of a whitelist. It is a list that classifies IP addresses or domains as spam according to certain criteria. E-mails from senders on a blacklist are recognized as spam and automatically blocked.

BMEcat
BMEcat is a standardised exchange format especially for catalogue management. It allows catalogue and product data to be exchanged between companies. BMEcat was developed on the initiative of the “Bundesverband Materialwirtschaft, Einkauf und Logistik e.V. (BME)”, hence the abbreviation “BME”, and is based on the XML format.

Brand Management
Brand management means the establishment and further development of a brand with the aim of differentiating your own performance from the performance of your competitors.

Briefing Module
The word “Briefing” means instruction. This is a written or oral instruction on a project to record all the information needed to carry out a task. The Briefing is the basis for a project definition between the parties involved. If Briefings are carried out digitally, the corresponding software is called “Briefing Module”. With the help of the software, advertising material and areas such as catalogues or banners can be planned freely or on the basis of templates.

Browser
A browser or also called web browser is a software which is responsible for the graphical representation of the internet or web pages. As a web client, the web browser sends HTTP requests to a web server, which answers them with an HTML document.

Building Information Modeling (BIM)
See BIM

Business-to-Business (B2B)
These are business relationships between two companies i.e. company to company.

Business-to-Customer (B2C)
In contrast to B2B, these are business relationships with end customers i.e. business relationships between companies and end customers.

Business Intelligence (BI)
See also BI

Buyers Persona
Buyer personas represent the further development of target groups. Potential customers are given a face in the form of a fictitious person. The aim is to better understand the typical customer in order to tailor content to them more effectively. The information used for this purpose comes partly from real data (e.g. customer interviews or market research) and partly from assumptions. In addition to demographic and biographical data, a buyer persona primarily provides information about the behavioral patterns, professional and private pain points, goals, and wishes of the fictitious person. 

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Cache
In information technology, a cache or cache memory is a buffer memory that holds data ready for repeated access in order to avoid time-consuming recalculations and thus accelerate access times. Cache memories are divided into hardware and software caches. Hardware caches include, for example, the buffer memory on hard disks, while software caches include the cache in the web browser. 

Chatbot
A chatbot is an application that simulates a human conversation in a chat based on AI. They are used to answer queries (via text or voice) automatically or without human interaction. 

Classifications
Classifications help to structure product attributes. This sorts the characteristics of a product into higher-level groups.

Cloud
The cloud describes the possibility of using external computing services via so-called providers. These services can be software, data or services that are usually made available via the Internet.

Cloud Hosting
Cloud hosting refers to hosting services based on a cloud infrastructure. The data is located in a cluster (server group) instead of locally on separate servers.

Cluster
In the field of information technology, a cluster stands for a number of independent computers that are networked together.

Computer vision
Enabling machines to analyze, understand, and manipulate images and video.

Content Management System (CMS)
A Content Management System, CMS for short, is software which enables users to create and maintain a website without programming knowledge.

Conversational Commerce
Conversational commerce is a subarea of e-commerce and encompasses all dialog-oriented trading activities between customers and companies. Digital communication takes place in real time from person to person or between people and software. Conversational Commerce includes online commerce via voice assistants (V-Commerce), messaging services (e.g. WhatsApp or Facebook Messenger) and chatbots.  

Conversion
In online marketing, conversion is understood to mean the transformation of a website visitor from reader to doer. What is meant is that a website visitor performs a specific action. An action can be, for example, registering for a newsletter, buying a product, downloading content, signing up for a trial, filling out a contact form, subscribing, sharing on social media, or clicking on a link. Conversions can be divided into macro and micro conversions, with the objective varying depending on the business model. The conversion rate is used to measure success.

Conversion Rate
The conversion rate (CRV) is the KPI for measuring conversions. It relates the number of website visitors to the conversions achieved and is expressed as a percentage. It is usually measured using web analytics tools such as Google Analytics.

Cookies
Cookies are small text files that the web browser stores on the user’s terminal device for the respective website visited. The text files contain information to identify users or their devices via an ID and to recognize them on their next visit. The cookie is either sent to the browser by the web server or generated in the browser itself by a script (e.g. JavaScript). Website operators must inform their visitors about the use of cookies when they first visit the site, with the option of consent or refusal. Likewise, the option to adjust the cookie settings later must be available. .

Corporate Design 
Corporate Design, not to be confused with corporate identity, is the visual appearance of a company. It contains the uniform appearance of a company or an organization, such as the logo, the corporate color or also the typography, in order to support the Corporate Identity both outwardly and inwardly. In order to implement this image holistically, design guidelines are defined, in which the design constants are fixed and assigned to their areas of application.

CPC
CPC is an abbreviation for cost-per-click. This is a performance-based billing method in online marketing in which advertising costs are dependent on the number of clicks. It therefore reflects the average price of a clicked ad. The best-known user of CPC is Google with its Google Ads form of advertising. CPC is also used in affiliate marketing.

CPL
CPL is short for cost-per-lead. It is used to determine the average costs incurred to generate a lead. The calculation is based on the advertising spend for all leads divided by the number of leads, or CPL = advertising spend for all leads / number of leads.

CPM
CPM is an abbreviation for cost-per-mille. CPM is also known as TKP (thousand-contact price). This is a billing model in media planning. What is meant is advertising costs per thousand visual contacts (impressions) or what an ad costs that is to be played out on the screens of 1,000 people. The provider is billed according to the 1,000 impressions generated. CPM is not only used in online marketing, but also in TV, radio or print advertising. Instead of visual contact, audience or listener figures are used here, for example. CPM is calculated using the price of the ad and the respective reach of the advertising format: CPM = (ad price / reach) * 1,000.

Crawler
A crawler, also called a web crawler, spider, searchbot or robot, is a computer program that automatically searches the Internet and analyzes data from websites. It is used by search engines to index websites. In addition, crawlers are also used to collect web feeds, e-mail addresses or other information. The name “crawler” is derived from the first search engine – the web crawler. 

Cross-Media-Publishing
Cross-Media-Publishing is the cross-media (print, online, mobile etc.) publishing of content based on media-neutral data.

CRV
See also Conversion Rate

CSV
CSV, short for comma-separated values, is a file format for simply structured data. The core task of CSV files is to describe the structure of a text file for its storage. This makes it possible to merge data, lists or tables that are not directly connected to each other. In addition, CSV is also used to import and export data from different systems. As the name “Comma-seprated values” suggests, commas are used to separate the data records.

CTA
CTA is an abbreviation and stands for Call-to-Action. This refers to prompts that are intended to trigger a specific action in potential customers. In online marketing, call-to-actions are presented in the form of buttons (buttons on websites, in e-mailings, etc.); in TV or radio commercials, they are prompts to the viewer or listener. The prompts can be sales-promoting (Buy now, Subscribe now, etc.) or for generating leads (Learn more, Try now, Subscribe to newsletter, etc.).

CTR
CTR is an abbreviation for click-through rate. This is a key figure from online marketing for determining the percentage of clicks on an ad. It indicates how often people have clicked on an ad after it has been displayed and is used to evaluate the respective ad content. The number of clicks is put in relation to the number of impressions (ad impressions): (clicks / impressions) * 100. For example, if the ad generates 100 impressions and is clicked 5 times, the CTR is 5%.

Customer Experience
Customer experience, or CX for short, is a marketing term that means customer experience. It refers to all the experiences a customer has with a company or brand during their customer journey at the various touchpoints. Positive experiences improve the image of a company or brand, negative experiences lead to a poor perception by the customer.

Customer Experience Management
Customer experience management, or CEM for short, encompasses all of a company’s strategies and measures for positively influencing a customer during his or her customer journey. It is a holistic approach with the goal of transforming customer experiences into positive experiences and thus further expanding customer satisfaction and customer loyalty. CEM is crucial for sustainable growth and the economic success of companies. 

Customer Journey
The Customer Journey describes a customer’s path through various contact points or touchpoints before making a purchase decision.

Customer Relationship Management System (CRM)
A Customer Relationship Management System, CRM for short, is software for managing customer relations. It is focused on building and maintaining relationships with existing and potential customers.

-D-

DAM
DAM stands for Digital Asset Management. It is also known by the abbreviation MAM or Media Asset Management.

Database
A database is a central storage location for a large amount of data, which is organized and structured with an electronic system. Databases are responsible for efficient data management. The administration of databases is usually supported by a database management system (DBMS).

Database Publishing
Database Publishing is a database-supported creation of publications based on a central data source (usually PIM systems). A prerequisite for the extraction of data are templates that define the design rules of the products and are linked to the data. The extraction into the output formats (e.g. Adobe InDesign®, QuarkXPress, MS Office) can be carried out either partially or fully automated. Print output is suitable for products that are based on recurring design grids, such as catalogues, price lists, data sheets or product descriptions. Suppliers of print rejection tools include InBetween, priint:comet and Xactuell.

Deep Link
A deep link is a link that leads to a more advanced or deeper subpage on a website or web-based application.   

Descriptive Analytics
Descriptive Analytics deals with data from the past and provides information about events related to the past. Prepared in the form of reporting, Descriptive Analytics answers the question of “What” or “What happened?”.

Diagnostic Analytics
As with Descriptive Analytics, Diagnostic Analytics also looks backwards. The difference to Descriptive Analytics is that here historical data is compared with other data. The aim of diagnostic analytics is to clarify causes, effects and interactions of states. The question “Why did something happen?” is the focus.

Dialog Marketing
Dialog Marketing as part of direct marketing, is the general term for all marketing activities in which media are used with the aim of establishing an interactive relationship with individuals. The recipient should be induced to make an individual, measurable reaction (response).

Digital Asset Management
See also DAM

Digital Native
See also Generation Z

Direct Sales
Direct selling is when products are sold directly from the producer or manufacturer to the end consumer. There are no intermediary retailers and no salesrooms. Prominent examples of direct selling are Tupperware or Vorwerk.

Direct-to-Consumer
Direct-to-Consumer, or D2C, is a sales model or marketing approach in which companies approach customers directly with their products or services. There are no intermediaries or platforms.

Distance selling
Distance selling is a type of retailing in which goods or services are sold at a distance or without physical contact between the buyer and seller. Accordingly, trading does not take place in a retail store, but rather by catalog, brochure, Internet, telephone, home shopping or via representatives. Distance selling includes mail order, e-commerce and direct selling.

Domain
A domain is the globally unambiguous name of a website.

Double-Opt-In
The double opt-in is an approval process for consumers in online marketing. In a two-stage process, the consumer confirms that they have agreed to subscribe or to receive further information.

D2C
See also Direct-to-Consumer

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EAI
The acronym EAI stands for “Enterprise Application Integration” and enables the integration of various business applications along the value chain. What is special about EAI is that it functions as a central platform and is directly connected to the individual systems.

E-Commerce
E-commerce, also known as electronic commerce, is the purchase and sale of goods and services via electronic connections, such as a web store or marketplaces like Amazon. The term also includes business processes, such as online banking, which are conducted electronically.

End-User
In information technology, an end user is a person for whom a hardware or software product was developed.

ERP
ERP is the abbreviation for Enterprise Resource Planning. It encompasses all of a company’s business processes that are necessary for management and control. An ERP system is the appropriate software to support business resource planning.

Excel
Excel, or Microsoft Excel, is a spreadsheet program from the Microsoft Office family (including Word, PowerPoint).

Export
An export, especially data export, is the output of data from a system. The export can take the form of data transfer to another program or format conversion.

-F-

Facebook
Facebook is a free social media platform that allows registered users to create their own profiles, upload videos and photos, send messages and stay in touch with acquaintances, colleagues and relatives.

Facet search (faceted search)
The facet search is a search principle. It makes it possible to restrict content on websites or online stores on the basis of different properties in order to achieve individual search hits. The faceted search can be carried out both in advance and afterwards.

Favicon
Favicon is a made-up word composed of the words “favorite” and “icon”. These are small, square images in the table bar of the browser, which can be seen next to the name of the visited website when a website is called up.

F-Commerce
F-commerce is a variant of e-commerce in which trading takes place via Facebook. The social network is the sales channel here.

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Generation Y
Generation Y (Gen Y for short), are those people born between 1981 and 1995. Since their teenage or childhood years were around the turn of the millennium, they are also called Millennials. The successor generation to Gen Y is Generation Z. 

Generation Z
Generation Z, or Gen Z for short, refers to people born between the years 1995 and 2012. They are also called Generation Greta, Post-Millennials or Digital Natives. They have a high affinity for mobile devices, having grown up with digital technologies. Gen Z is the successor generation to Generation Y.

Google AdWords
Google AdWords is an advertising program from Google and is now known as Google Ads. With the help of the online advertising service, companies can place ads in the Google search engine or in the Google Display Network. Based on KeyWords, the ads are played out in the search results and billed according to the bid after a click has been made. 

Google Ads
See also Google AdWords

Google Analytics
Google Analytics is a free tool from the Google company to perform web analyses. To use it, a tracking code must be integrated into the website to be analyzed. Afterwards, a variety of data and reports can be accessed, for example, to analyze traffic and visitor behavior. 

GUI
GUI is an acronym for Graphical User Interface.  It is used for communication between computers and users or enables software to be operated using graphical symbols and control elements instead of text commands. On computers, the control is usually done with the mouse, on smartphones or tablets, however, by touching the touch screen with a finger or pen.

-H-

Hashtag
A hashtag is a keyword or a string of words that is marked with a hash (double cross or #). It is used in social media or in the content provided there to link the published content with a specific topic. Hashtags give posts a direct reference and make them easier to find on social networks. The term is composed of the words “hash” and “tag”.

Hosting
Hosting refers to a service for operating software or Internet services.

HTML
Hypertext markup language, it is used to create a logical and structured structure in a document for the internet.

Hyper Link
Hyperlink is the long name for the common term “link”. Hyperlinks are divided into deep link and surface link

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Import
During an import, especially data import, existing data or files are imported into a system and transferred.

Impressions
In online marketing, impressions are visual impressions of a specific search. Impressions indicate how often a user had visual contact with a website URL or an advertising element (ad or banner) or how often these were displayed on the user’s screen. The visual contact only counts the generated insertion and does not provide any information about whether the content was actually perceived by the user.

Inbound Marketing
Inbound marketing (pull marketing) is a marketing method in which the potential customer becomes aware of the company or the services offered and then independently seeks contact with the provider. The initiative comes from the customer, who is addressed through indirect measures such as blog articles or social media posts. The counterpart to inbound marketing is outbound marketing.

Interface
An interface, especially a software interface, is the part of a software that enables data exchange between different solutions. Interfaces are used to create a transition that enables systems to communicate with each other.

Instagram
Instagram is a free social media platform. It offers the possibility to edit videos and pictures and share them with friends, like and comment on posts.

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KeyWords
A KeyWord is a term that is entered into the search mask of a search engine in order to obtain search results based on this term. It is also referred to as a search term, keyword or key phrase. KeyWords play an important role in online marketing and search engine marketing (SEM)

KPI
KPI is an abbreviation for “Key Performance Indicator”. This refers to key or performance indicators that can be used to determine performance or the degree to which objectives have been met.

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Landing page
A Landing Page is a website that was created for special purposes or campaigns. It usually consists of only one page, is temporary and separate from the actual website structure. The aim of the landing page is to lead visitors generated by external links to certain conversions (actions). Depending on the target definition, these can be: lead generation, product sales or content sharing.

Lead
A lead is an unqualified prospective customer for whom contact data is available. Contact data is left behind, for example, by filling out a web form (downloading content, registering for the newsletter, etc.). However, contacts generated at trade fairs are also leads. Depending on the department that processes the leads, they are divided into MQL (Marketing Qualified Leads) and SQL (Sales Qualified Leads).

LinkedIn
LinkedIn is a free social media platform that specializes in business and career. The platform is best for making global business contacts.

-M-

Machine Learning (ML)
A subset of artificial intelligence that often uses statistical techniques to give machines the ability to “learn” from data without being given explicit instructions on how to do so. This process is referred to as “training” a “model” using a learning “algorithm” that incrementally improves model performance on a given task.

Macro-Conversion
A macro conversion occurs when a website visitor’s behavior meets the monetary goals of a company. The goals vary depending on the industry or business model. In e-commerce, a macro conversion occurs when a purchase transaction is completed (purchase of a product or subscription to a service) and is therefore revenue-oriented. For products that require explanation, on the other hand, requesting an online demo or a trial version can be a macro conversion (lead-oriented conversion). In publishing or blogs, for example, it is dwell time. The counterpart to macro conversions are micro conversions.

MAM
MAM stands for Media Asset Management and describes the central storage, efficient management and media-neutral provision of digital content, or media assets. It is also known by the abbreviation DAM or Digital Asset Management.

Mailing
A mailing is a mass mailing of advertising messages. It is a classic advertising medium in direct marketing in the form of sales letters, brochures, brochures, reply cards, shipping envelopes or a combination of the aforementioned. The mailings can be addressed personally, partially addressed or delivered to the recipients as a broadcast. If, on the other hand, the advertising messages are sent digitally or by email, this is known as emailing. In contrast to regularly appearing newsletters, e-mailings are a temporary action.

Mail order
Mail order is a form of trade that takes place at a distance (see distance selling). The goods are offered through impersonal means of communication (e.g. catalogs), which are shipped via delivery services after purchase. Payment is not made in cash. Depending on the target group, mail order is divided into B2B and B2C. Mail order is also divided into special mail order companies and universal mail order companies according to the range of products offered.

Marketing Automation
Marketing Automation is the software-supported automation of marketing processes.  The software solutions can be used in the creation of content and advertising materials, in the creation and display of product information or in the implementation of campaigns. In the latter case, behavioral data is registered and enriched with information in order to automatically play out individual campaigns.

Marketing Resource Management
See MRM

Marketing Qualified Lead
See MQL

Markup
Markup represents a markup language that generates structured data. This refers to data that is formatted in a generally understandable way. They are used by search engines such as Google to generate rich snippets.

Maturity Level Model
The Maturity Level Model is a maintenance level of product information related to the respective output channel.

Media Asset Management
See MAM

MDM
MDM is an acronym and stands for Master Data Management. It is also known under the term Master Data Management. It is a method of linking all master data or business-critical basic data of an enterprise to a reference point. The aim is to improve the quality of master data, avoid redundancies between different systems and enable optimized data exchange.

Media Asset
Media Asset is a generic term for every type of digital media. In more detail, a media asset can be an image, a photo, a graphic, a diagram, a video or audio file, a text module or an entire document.

Media Channels
Media Channels are carriers of information and are used as means of communication for people. They can be both digital and analog. Examples of individual channels are print media such as catalogs or brochures, social media, websites or television.

Media-neutral
Media-neutral is a term that characterizes data that is not intended for any particular output channel. Media-neutral data is managed in a platform-independent manner and forms the basis for various output situations (web, print, social, etc.) in omnichannel marketing.

Metaverse
Metaverse is an idea that aims to create a collective virtual space in which users can interact with each other as avatars. In contrast to classic websites and social networks, the metaverse is intended to be a decentralized digital space that is not operated by individual companies. Rather, its permanent existence is to be made possible by networking various participants and 3D worlds. The Metaversum is geared towards real-time interactions and technologically characterized by virtual reality (VR) and augmented reality (AR).

Micro-Conversion
Micro-conversions are conversions that work towards macro conversions. They are the preparatory steps for this. For example, registering for a newsletter, adding a product to the shopping cart, or clicking on a link can be seen as a micro-conversion. Micro-conversions serve to initiate business relationships or the monetary goals of a company.

Middleware
Middleware is software that connects and mediates between different applications, tools and databases. Derived from the term “middleware”, the software is located “in the middle” of these applications, but works invisibly in the background. Middleware is divided into two categories: Middleware for integrating enterprise applications (enterprise middleware) and platform middleware for connecting application architectures.

MLM
MLM is short for Multi Language Management. It enables companies to communicate professionally in other countries i.e. in other languages.

Model (in conjunction with AI)
Once a machine learning algorithm has been trained on data, the result of the process is called a model. This can then be used to make predictions.

Monitoring
Monitoring, in German “Dauerbeobachtung”, is the monitoring of processes and procedures by means of technical aids or other observation systems. It is used in the fields of IT, marketing, medicine and natural sciences. When we talk about IT monitoring, we mean the monitoring of a system for its functionalities in order to detect failures and their source as quickly as possible. In marketing, monitoring is understood to mean the monitoring of KPIs (e.g. the number of sales transactions in an online shop).

MQL
MQL is the abbreviation for Marketing Qualified Lead. This refers to leads that are considered relevant by the marketing department and are managed. The aim is to further qualify interested parties by establishing a targeted dialog. If the MQL proves to be a potential customer, it is then converted into an SQL and forwarded to the sales team for further processing.

MRM
MRM stands for Marketing Resource Management. These are processes and methods for controlling and optimising internal and external marketing and communication resources. The corresponding software support is referred to as the MRM system.

Multichannel
Multichannel marketing is the discipline of managing communication and sales activities across multiple media channels. The goal is to address many people with different channel preferences through the broad use of channels. Offline communication such as print ads, sponsoring, trade fairs & events or direct sales, but also online communication such as SEM, social media marketing, display ads, online PR or E-Mail marketing, are appropriate ways to use the channels. Multichannel marketing often consists of a mix of online and offline measures. In contrast to omnichannel marketing, the channels are used independently of each other and are therefore not interrelated.

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Newsletter
In online marketing, a newsletter is an e-mail that is sent to a group of subscribers at regular intervals. Depending on the newsletter, the content can be topic-, product-, company-, sales- or event-related. Recipients must explicitly agree to receive the newsletter Double opt-in. Newsletters are usually sent via a newsletter program.

Nurturing
The term “nurturing” comes from “to nurture” and means to care for and nourish. In the lead management process, lead nurturing refers to the process that includes all measures to provide the lead with relevant content at the right time and to qualify it further. The primary goal is to convert a lead into a customer. In the process, leads pass through different stages (MQL and SQL).  Nurturing is not only done for new customer acquisition. It is also used to strengthen customer loyalty, reactivate inactive customers or win back former customers. 

-O-

Omnichannel Marketing
“Omni” comes from the Latin and means “everyone” or “all”. From a marketing point of view and as an addition to the channels, this refers to the inclusion of all touchpoints in the approach to customers. The touchpoints, which include the offline and online or digital channels, are both sales and information channels.

Online Catalogue
An Online Catalogue is the digital version of a print publication. Online catalogues are linked to additional functions such as searches, page overviews or direct links to online shops. 

On-Premises
On-Premises or On-Prem is a software usage model “on the user’s own premises”. This means that commercial software, whether purchased or rented, is not made available on the provider’s servers, but is operated by the user himself. This can take place both in the user’s own computer centre and in rented servers in computer centres. The counterpart to on-premises is Software-as-a-Service (SaaS).

Open source
Software for which the source code is open and can be viewed by third parties and used free of charge is referred to as open source. 

Outbound Marketing
Outbound marketing (push marketing) is one of the traditional forms of marketing. In this method, potential customers are approached via advertising measures. Measures include telephone canvassing, trade show participation, sponsorships, TV commercials or radio spots, direct mail, e-mailing, banners, posters and others. Outbound marketing is the counterpart to inbound marketing. 

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PEO
PEO ist eine Abkürzung für „Product Export Option“. Hiermit sind Filter auf Artikel oder Produkte des OMN gemeint, um z.B. unterschiedliche Preise oder Texte für ein Werbemittel oder für einen Webshop definieren zu können.

PIM
PIM is an abbreviation for Product Information Management. This means the administration of all product-defining information and its provision for use in output channels. In addition to traditional product master data (item price, technical specifications, etc.), this information also includes advertising texts and associated image material. The supporting technology is called PIM system.

Pinterest
Pinterest represents a visual search engine or an online pinboard where users can upload their graphics, images or charts and link to external pages.

Plug-In
Plug-ins are software extensions that are easy to install and complement the standard solution.

PoS
PoS is the abbreviation for point-of-sale. It describes the place of sale of goods or services and functions as an interface between the company and the customer.

Predictive Analytics
Predictive Analytics, also known as Advanced Analytics, is a method of analysis that deals with the probable future. It attempts to identify tendencies, detect deviations from standard values early on and predict future trends as accurately as possible. The focus is on the question “What could or will happen in the future?

Prescriptive Analytics
Prescriptive Analytics deals with the future just like Predictive Analytics. While Predictive Analytics determines probabilities of occurrence for certain events, Prescriptive goes one step further and recommends decisions to lead to optimal results or minimize risks. The question behind Prescriptive Analytics is: What actions should be taken for a given outcome?

Print Publishing
Print Publishing is the publishing of print media (e.g. catalogues, price lists, data sheets, documentation) on the basis of media-neutral data.

Process Management
Process Management is a methodology to analyze and continuously improve processes within Workflow Management. In contrast to Workflow Management, which is located at the operational level, Process Management represents the technical-conceptual level.

Product Attributes
See also Attributes.

Product Communication
Product Communication is market communication that focus on the product to be sold. The main task is the structured preparation, enrichment and distribution of product-relevant information in the appropriate channels.

Product Experience Management
See PXM

Product Information Management
See PIM

Product Information Management
PLM is an abbreviation for product lifecycle management. This is an approach that makes it possible to integrate all the information about a product throughout its entire lifecycle – both product data and processes. PLM systems are used to manage and control the information. The difference between a PLM and PIM system is that a PIM system focuses on the current product information and does not include all information about a product. Also, unlike PIM systems, PLM systems do not contain marketing data that supports sales. The focus of PLM is on the product lifecycle phases (concept, design, production, maintenance and disposal), rather than marketing.

Pull Marketing
See also Inbound Marketing

Push Marketing
See also Outbound Marketing

PWA
PWA stands for “Progressive Web App” and is a method of app development. It enables the properties of apps on web pages. This symbiosis was developed to make double development unnecessary. A responsive or mobile website and an additional native app can be created in one step. PWA can be used without downloading an app, as they are accessed via URLs. In addition, unlike the classic web app, a PWA can be used offline.

PXM
PXM is an acronym and stands for Product Experience Management. It supplements the PIM with the area of contextualization. What is meant here is that the descriptive texts and media of a product are provided to the customer individually or in relation to his application, depending on the context. The technical data of a product remain unaffected. PXM, as a further process step between product data enrichment and product data distribution, supports the information needs of customers for different benefits.

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Ranking
In online marketing, ranking refers to the order of search results in search engines. The higher the position is, the better the ranking is.

Reinforcement learning
An area of machine learning concerned with the development of software agents that learn goal-directed behavior through trial and error in an environment that provides rewards or punishments in response to the agent’s actions (referred to as “policy”) to achieve that goal.

Relaunch
A relaunch stands for a new start of something that already exists. This can be a product, a logo, a website or a brand that is changed or improved. The goal is to make the existing attractive to the target groups again through the revised relaunch.

Responsive Design
Responsive design is the use of design and technical possibilities when creating a website. This enables websites to adapt to the respective end device of the viewer (menu structure, texts, input methods, etc.) in order to display the content in a legible manner. Hence the term “responsive”, which means “reacting”. The opposite of Responsive Design is Adaptive Design.

REST API
REST API is an abbreviation of the two terms “REST” for REpresentational State Transfer and “API” for Application Programming Interface. The REST API is a programming interface that enables the exchange of information on different systems – especially for Web services. The REST API is based on the paradigms and behavior of the World Wide Web (WWW).

Retail
Retailing is understood to mean the totality of retail businesses. A typical feature of retail companies is that they sell their goods to consumers (end users), which they procure from various manufacturers or wholesalers and combine into a product range.

Rich Client
Rich Client, usually also known as Smart-Client, is a client application that executes certain standard functions on the client side, i.e. on the workstations, and leaves the complex applications to the connected servers. Rich Client is also understood to be software that implements application-specific functionality such as the GUI (graphical user interface) and the structure of the software system directly at the client in desktop applications or on mobile platforms.

Rich Snippet
Rich snippets are an extension of snippets. In addition to the three components (URL, title and description), they can contain further elements such as stars, links, images, videos, price details, etc.. The aim is to make the search results more visually appealing and at the same time more informative in order to increase the CTR. Rich snippets are generated via markup data.

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SaaS
SaaS is short for Software-as-a-Service. This is a sub-area of cloud computing and represents a software model that enables the user to use software via a web browser. The software is operated and maintained by the respective provider. The counterpart to Software-as-a-Service (SaaS) is On-Premises.

Sales Qualified Lead (SQL)
SQL is the abbreviation for Sales Qualified Lead. This is a lead for which there is a probability that a purchase will be concluded. A Sales Qualified Lead is the next stage of an MQL and can also be the preliminary stage of a customer if a deal is closed.  

SEA
SEA stands for Search Engine Advertising and refers to advertising in search engines such as Google.

Search Engine
A search engine is a program with which the World Wide Web can be searched for certain search terms (KeyWords). The search is performed according to a specific algorithm. After entering the search term, the results sorted by relevance are displayed in a hit list. The results are usually websites that have been indexed by the search engine. Examples of search engines are Google, Yahoo!, Bing, Baidu, DuckDuckGo or Yandex.

SEM
SEM is the abbreviation for Search Engine Marketing and means search engine advertising. It is a subfield of online marketing and includes all measures to lead visitors to one’s own website via search engines such as Google. SEM is a generic term for SEA (search engine advertising) and SEO (search engine optimization).

SEO
SEO is the abbreviation for Search Engine Optimisation. This is the constant optimisation of your own website in order to achieve a better ranking or a better listing in organic searches.

Service Desk
A Service Desk is an issue tracking system or ticket system. It is a software for the receipt, confirmation, classification and processing of customer requests in the form of tickets or cases.

SLA (Service Level Agreement)
SLA is the abbreviation for Service Level Agreement. This is a contract for recurring services between the client and the service provider. The special thing about an SLA is that it defines the service level or quality of service of the service to be provided (e.g. availability, response time, etc.).

Site Map
A Site Map is the hierarchical structure of a website.

Snippet
A snippet is a teaser for a website that consists of a URL, headline and a short description and is displayed in this interaction in the search results of a search engine. It serves as a preview of a website and is decisive as to whether users visit the website or not.

SOAP
SOAP, originally for “Simple Object Access Protocol”, is a network protocol that allows data transfer between systems on the web. It serves as a connection point between the client and a server and enables the services of the server to be executed.

Social Media
Social media is the generic term for all platforms on the Internet through which users can network with each other or in groups in order to exchange information (publication of information, opinions, experiences, knowledge, photos and videos). Digital platforms include, for example, Facebook, Twitter, XING, LinkedIn, YouTube, Pinterest, Instagram, TikTok and many more.

Surface Link
A surface link is a link that points to the home page of an Internet presence.

Structured Query Language (SQL)
SQL is an abbreviation and stands for “Structured Query Language”. This is a standard programming language for databases. SQL can be used to create database structures in relational databases as well as to edit and query the data sets based on them.

 

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Tagging
Tagging means marking or labeling content. Tags or labels are used to provide content with appropriate keywords. In the DAM context, this refers to the tagging of digital assets in order to find managed files such as images, documents, audios or videos using keywords

Target group
A target group is a subset of people who are to be reached by marketing measures. Market segmentation is used to divide the overall market into groups of buyers with similar characteristics. The main criteria for market segmentation are demographics, geography, psychographics and behavior, which can be further broken down. Buyer personas are the further development of the target groups. 

Template
A template forms the basis for the design of documents, websites, catalogues or brochures. With the help of templates, users can fill and complete the corresponding templates with graphic, textual or multimedia content.

TikTok
TikTok is a free social media video platform. It offers users the opportunity to watch, record and edit video clips. The platform is particularly popular among Generation Z.

Touchpoint
In marketing, touchpoint refers to all possible points of contact with which a potential or existing customer comes into contact with a company, brand or product. Therefore, touchpoints are also referred to as touchpoints. Touchpoints can be digital (website, apps, social media presence, etc.) as well as offline or on-site (retail store, service counter, etc.). They are differentiated into direct and indirect touchpoints. Direct touchpoints are controllable touchpoints that a company can influence itself, as communication takes place directly between the customer and the company (SEA, newsletters, trade show appearances, etc.). Indirect touchpoints, on the other hand, include all touchpoints that a company cannot control or can only control to a limited extent, since an indirect level is interposed in the communication (rating portals, recommendations, editorial reports, etc.). The sum of the touchpoints forms the customer journey

Traffic
In online marketing, traffic is the number of visitors to a website. Traffic not only reflects the attractiveness of a website, it is also a ranking criterion for Google. The higher the traffic, the higher the quality of a website. Web analysis tools such as Google Analytics are used to determine traffic. 

Transfer Learning
A modeling approach that uses knowledge acquired in one problem to solve another or related problem, reducing the need for significant additional training data and computation.

Translation Management
Translation Management describes the automation of translation processes during the production of content in different languages. The supporting technology or software is called Translation Management System, or TMS for short.

TMS
TMS is the abbreviation for Translation Management System. This is a software for centralizing and automating translation workflows. Using TMS (e.g. Across or Trados), translation jobs can be created and submitted to translation service providers, terminologists, proofreaders and editors. TMS can also be connected to various systems such as a PIM system.

Twitter
Twitter is a social media platform that can be used as a means of communication of short messages between individuals, organizations and businesses. All messages (also called tweets) have a maximum length of 280 characters.

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USP (Unique Selling Proposition)
USP is the abbreviation for Unique Selling Proposition. In marketing, it refers to a value proposition or an outstanding feature that sets products or services apart from similar offerings by competitors. The aim is to encourage potential customers to make a purchase. USP is also referred to as unique selling proposition.

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Visibilty Index
The visibility index forms a value that indicates the visibility or position of a website in search engines. The higher this value, the better the visibility. The value can be determined via SEO tools (such as Sistrix, Xovi and Seolytics). However, each SEO tool calculates its own visibility index.

VR (Virtual Reality)
VR stands for “Virtual Reality” and describes a computer-generated, interactive reality.

V-Commerce
V-Commerce (also called Voice Commerce or Voice-Powered Commerce) is a sub-area of Conversational Commerce in which goods or services are offered and sold via voice assistants (e.g. Alexa, Siri or Google Assistant). Users of smart devices can order goods or services simply by voice command.

Voice Commerce
See also Voice Commerce

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Web Client
In the client-server model of the World Wide Web, a Web client represents the user side of the Web. Therefore, Web clients are also called browsers. Communication between them takes place according to the request-response procedure (question-answer procedure). The Web client sends a request to the Web server via HTTP and receives the answer via HTML.

Web Crawler
See also Crawler

Web Server
A Web Server transmits documents to clients such as web browsers. A web server can be understood as the hardware with web server software or just the web server software itself. Web servers are used locally as in a company’s internal intranet but mainly as a WWW service on the internet.

Webshop
A Webshop, or online store, is a website to sell products or services over the Internet (WWW) (electronic commerce or e-commerce). The websites are based on a store system.

Web-to-Print
Web-to-Print means the template-based design and individualisation of advertising media without knowledge of special graphics software. Web-to-Print is a sub-sector of web-to-publish.

Web-to-Publish
Web-to-Publish refers to the web-based creation and transmission of documents for various output channels (print, online, mobile). Web-to-Print, which is purely related to print media, is a sub-area of Web-to-Publish.

Whitelist
A whitelist, also known as a white list or positive list, is a list of trusted email senders in email marketing. People or companies that are on a whitelist and are classified as trustworthy can send e-mails directly to the recipient’s mailbox without being marked as spam. The opposite of this is the blacklist.

Workflow Management
A workflow is a sequence of operations. A workflow represents the sequence of corresponding, related work steps and consists of a start event and end result. The methodology behind this is known as workflow management. It aims to design and coordinate the optimal workflows and to check the status of the processing. Since workflow management represents the operative level, it is not the same as process management. The supporting technology or software is called Workflow Management System.

WWW
WWW is an abbreviation for World Wide Web. It is a part or a service of the Internet to provide web pages. The contents of a website are displayed using a browser (e.g. Firefox, Internet Explorer or Chrome).

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Xing
Xing is a free social media platform for careers and professions. Unlike LinkedIn, it has a strong focus on German-speaking users.

XML
XML stands for “Extensible Markup Language”. This is a text-based format for exchanging structured information. XML is derived from the older standard “SGML (Standard Generalized Markup Language), and is used as a markup language, like HTML, for marking up data. The difference between XML and HTML is that XML is used to structure and meaning data, while HTML focuses on the visual presentation and behavior of data on the Web.

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YouTube
The social media platform YouTube is the most popular Internet video portal in the world and allows users to publish, watch and rate videos free of charge.